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Customer Inquiries
Contact Consumer Services: puc.consumer@state.or.us
Call toll free within Oregon 1-800-522-2404 (503-378-6600 in Salem)
Customer Complaints
Call toll free within Oregon 1-800-522-2404 (503-378-6600 in Salem)
Complaint Procedure
Electricity
Avoided Costs
Ed Durrenberger 503-373-1536
Email:
Energy Efficiency Programs
Theresa Gibney 503-378-6360 (PGE & PacifiCorp)
Email:
Financial Statements
Judy Johnson 503-378-6636
Email:
Low Income Programs
Theresa Gibney 503-378-6360
Email:
Net Metering
Theresa Gibney 503-378-6360
Email:
Rate Cases
Judy Johnson 503-378-6636
Email:
Renewable Resources
Kelcey Brown 503-378-6667
Email:
Resource Planning
Maury Galbraith 503-378-8718
Email:
Restructuring (SB 1149)
(Consumer Protection)
Paul Rossow 503-378-6917
Email:
(Direct Access & Public Purposes)
Maury Galbraith 503-378-8718
Email:
(Rate Options for Small Customers)
Maury Galbraith 503-378-8718
Email:
Docket Schedules, Documents and Service Lists
Cheryl Walker 503-378-2849
Email:
Safety/Reliability
(General)
Jerry Murray 503-378-6626
Email:
Or
John Wallace 503-373-1016
Email:
Or
Gary Putnam 503-373-1832
Email:
(One-Call Center)
Within Oregon Only
1-800-332-2344
(Pole Joint-Use)
John Wallace 503-373-1016
Email:
Or
Jerry Murray 503-378-6626
Email:
(Service Quality Measures)
Lisa Gorsuch 503-378-3778
Email:
Tariffs
Theresa Gibney 503-378-6360
Email:
Territory Allocation
Paul Rossow 503-378-6917
Email:
General
Maury Galbraith 503-378-8718
Email:
Or
Judy Johnson 503-378-6636
Email:
Natural Gas
Energy Efficiency Programs
Theresa Gibney 503-378-6360 (NW Natural Public Purposes Only)
Email:
Moshrek Sobhy 503-378-6117 (Avista & Cascade)
Email:
Financial Statements
Judy Johnson 503-378-6636
Email:
Rate Cases
Judy Johnson 503-378-6636
Email:
Low Income Programs
Moshrek Sobhy 503-378-6117
Email:
Resource Planning
Ken Zimmerman 503-373-1583
Email:
Tariffs
Deborah Garcia 503-378-6688
Email:
Safety
(General)
Michael Thompson 503-378-6760
Email:
Or
Kevin Hennessy 503-378-6115
Email:
Al Lau 503-378-8711
Email:
John Ivey 503-378-3217
Email:
Territory Allocation
Paul Rossow 503-378-6917
Email:
General
Lori Koho 503-378-8225
Email:
Or
Judy Johnson 503-378-6636
Email:
Docket Schedules, Documents and Service Lists
Cheryl Walker 503-378-2849
Email:
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