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Electric/Natural Gas Division
 
Customer Inquiries
Contact Consumer Services: puc.consumer@state.or.us
Call toll free within Oregon 1-800-522-2404 (503-378-6600 in Salem)

Customer Complaints

Call toll free within Oregon 1-800-522-2404 (503-378-6600 in Salem)
Complaint Procedure 

Electricity

Avoided Costs
Ed Durrenberger 503-373-1536
Email:   

Energy Efficiency Programs 

Theresa Gibney 503-378-6360  (PGE & PacifiCorp)
Email:   

Financial Statements

Judy Johnson 503-378-6636
Email:   

Low Income Programs

Theresa Gibney 503-378-6360
Email:   
Net Metering
Theresa Gibney 503-378-6360
Email:   
 
Rate Cases
Judy Johnson 503-378-6636
Email:   

Renewable Resources

Kelcey Brown 503-378-6667
Email:   
Resource Planning
Maury Galbraith 503-378-8718
Email:   

Restructuring (SB 1149)

(Consumer Protection)
Paul Rossow 503-378-6917
Email:   

(Direct Access & Public Purposes)

Maury Galbraith 503-378-8718
Email:   

(Rate Options for Small Customers)

Maury Galbraith 503-378-8718
Email:   

Docket Schedules, Documents and Service Lists

Cheryl Walker 503-378-2849
Email:   

Safety/Reliability

(General)
Jerry Murray 503-378-6626
Email:   
 
Or
 
John Wallace 503-373-1016
Email:   
 
Or
 
Gary Putnam 503-373-1832
Email:   

(One-Call Center)

Within Oregon Only
1-800-332-2344

(Pole Joint-Use)

John Wallace 503-373-1016
Email:   
 
Or
 
Jerry Murray 503-378-6626
Email:   

(Service Quality Measures)

Lisa Gorsuch 503-378-3778
Email:   

Tariffs

Theresa Gibney 503-378-6360
Email:   

Territory Allocation

Paul Rossow  503-378-6917
Email:   

General

Maury Galbraith 503-378-8718
Email:   
 
Or
 
Judy Johnson 503-378-6636
Email:   

Natural Gas

Energy Efficiency Programs

Theresa Gibney 503-378-6360  (NW Natural Public Purposes Only)
Email:   
 
Moshrek Sobhy 503-378-6117      (Avista & Cascade)
Email:   

Financial Statements

Judy Johnson 503-378-6636
Email:   

Rate Cases

Judy Johnson 503-378-6636
Email:   

Low Income Programs

Moshrek Sobhy 503-378-6117
Email:   
 
Resource Planning
Ken Zimmerman 503-373-1583
Email:   

Tariffs

Deborah Garcia 503-378-6688
Email:   

Safety

(General)
Michael Thompson 503-378-6760
Email:   
 
Or
 
Kevin Hennessy 503-378-6115
Email:   
 
Al Lau 503-378-8711
Email:   
 
John Ivey 503-378-3217
Email:   
 

Territory Allocation

Paul Rossow 503-378-6917
Email:   

General

Lori Koho 503-378-8225
Email:   
 
Or
 
Judy Johnson 503-378-6636
Email:   

Docket Schedules, Documents and Service Lists

Cheryl Walker 503-378-2849
Email:   

 
Page updated: September 17, 2009

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