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About Us
Our Mission

To ensure Oregon utility customers have access to safe, reliable and high quality utility services at just and reasonable rates.  This is done through robust and thorough analysis and independent decision-making conducted in an open and fare process.

Mission, Values, Actions

Who We Are

The Oregon Public Utility Commission (PUC) is a three-member commission appointed by the governor.

Who We Regulate: Oregon's investor-owned electric, natural gas and telephone utilities; and select water companies.  The PUC does not regulate people's utility districts, cooperatives or municipally-owned utilities, except in matters of safety. 

PUC Divisions:
 
          Utility Program whose research, analysis and technical support ensures regulated companies provide safe, reliable and high-quality service at reasonable rates.  Their efforts also promote effective competition within those industries. 
          Residential Service Protection Fund includes three telephone assistance programs that provide services to qualifying low-income or disabled Oregonians and allow those with hearing and speech disabilities to place and receive calls to and from those without disabilities. 
          Policy and Administration is comprised of several divisions within the agency and includes three Commissioners, who head the Public Utility Commission. The remainder of the program serves the PUC by providing human resources, accounting and budget assistance, information systems support, consumer services, and general administrative support, including support to the Board of Maritime Pilots.  The Consumer Services Section provides assistance to the public by answering questions and resolving concerns, conflicts and disputes with utility providers. 
          Administration Hearings Division conducts rulemaking and contested case hearings on issues concerning utility services. 
 
The PUC conducts business in bi-weekly public meetings at its headquarters in Salem, Oregon, and encourages public involvement. Public hearings on specific issues are also conducted.

 

PUC History

Importance of Sustainability