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Bill Payment Assistance and Disconnection Information
 
Bill Payment Assistance    
 
Equal payment plans are available to residential customers from energy utilities. 
  • You can have an equal payment plan on your total usage. You will pay the same amount each month.
Annually, the utility will determine if you receive a refund or need to pay. Contact your utility to discuss the payment plan that will be best for you. 
 
 
 Information about bill payment assistance programs:
 
Disconnection  
  • Energy utilities must provide a 15-day shut-off notice and a 5-business-day final notice. The notice must explain:
    • The reason for disconnection.
    • The amount that must be paid to avoid shut off.
    • The date your service will be disconnected.
    • On the day of disconnection your utility will attempt to advise you or an adult at the residence that your service will be disconnected unless you make a payment.

Service may not be disconnected on the day before or on a weekend or state holiday.