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Consumer Services Section

The Public Utility Commission will be undergoing phone maintenance on Tuesday, May 10, 2016.  All phones will be out of service beginning at 1:00 pm. then ready to take calls the next business day starting at 8:00 am, Wednesday, May 11, 2016.


Contact us via email at puc.consumer@state.or​.us or by filing a Consumer Complaint​.

Consumer Services staff can help resolve billing and service conflicts between customers and companies that provide telecommunications, electric, gas, and water services. We maintain extensive records, which provide information about the quality of service utility customers receive. 

Complaints can be filed by calling the PUC at 503-378-6600 or toll-free 1-800-522-2404 (voice) and 1-800-648-3458 (TTY). TTY users can call 711. We also accept complaints through our website, and via US mail.
Phil Boyle is the Consumer Service Section Manager.
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