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News Release
 
New Pamphlet Helps Consumers Navigate Phone Bills
 
December 15, 2000 (2000-057)
 
Contacts:  Ron Eachus, Chairman, 503 378-6611; Roger Hamilton, Commissioner, 503 378-6611; Joan H. Smith, Commissioner, 503 378-6611; Bob Valdez, Public Information Officer, 503 378-8962
 
Salem, OR - Telephone bills can be very confusing--and very frustrating. For the average phone customer the various charges on bills can create more questions than answers.
 
That's why the Oregon Public Utility Commission has created a brochure entitled "Navigating Your Phone Bill" to help consumers understand the various fees, charges and taxes on their monthly bills.
 
"Competition is bringing big changes and choices. Information is critical to making good consumer decisions," said Commissioner Joan Smith.
 
Creation of the brochure is part of an ongoing effort to help consumers wade through the legalese, obscure terminology and confusing labels in their monthly phone bills.
 
The new phone brochure explains item by item what certain charges are. For example, if consumers see a "Universal Service Fund Charge" (USF), or Extended Area Service (EAS) on their bills, they will be able to refer to the pamphlet for an explanation. The brochure also covers local phone charges, taxes and fees, as well as long distance charges.
 
To order the free brochure call the Oregon Public Utility Commission's Consumer Services Division at 1-800-522-2404. 
 
You may also contact the Oregon PUC via the following e-mail address: puc.consumer@state.or.us
 
Or write to us:
 
Oregon Public Utility Commission
Consumer Services Division
550 Capitol Street
Salem, Oregon 97301-2551
 
For on-line versions go the agency's web site. 
  
Navigating Your Phone Bill (PDF) (Link updated)
 

 
 
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