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Free Lifeline Service

The following service providers offer free Lifeline service: 

·          Access Wireless by i-wireless
·          Assurance Wireless by Virgin Mobile
·          enTouch Wireless by Boomerang
 
What do these service providers have to offer? 
 
Access Wireless by
 i-wireless
Assurance Wireless by Virgin Mobile
enTouch Wireless by Boomerang
 
Plan includes 1,000 free voice minutes, unlimited text, and 500 MB.*
 
Includes free phone or you can bring your compatible phone.
 
Plan includes 750 free voice minutes, unlimited text, and 1 GB.**
  
Includes free phone or you can bring your compatible phone.
 
Plan includes 750 free voice minutes, unlimited text, and 100 MB.*
 
Requires purchase of phone or you can bring your compatible phone.
 
 
* If you are approved for this plan, federal and state regulations will not allow you to apply with another company until  60 days after the start date of your free Lifeline service. 
 
** If you are approved for this plan, federal and state rules will not allow you to apply with another company until 12 months after the start date of your free Lifeline service.
 
How do I apply for free Lifeline service? 
 
Apply directly with one of the service providers listed below.
 
·          Access Wireless by i-wireless: 1-888-900-5899 or www.accesswireless.com
·          Assurance Wireless by Virgin Mobile: 1-877-378-4004 or www.assurancewireless.com
·          enTouch by Boomerang: 1-844-891-1800 or www.entouchwireless.com
 
Will I get a free phone or can I use my own device?  
Contact the service provider to find out your options and if your current phone is compatible. 
What happens after I apply? 
The service provider will review your application and supporting documentation (if required) to make sure it is complete.  They will then send it to Oregon Lifeline staff to verify your eligibility and confirm you are not already receiving Lifeline service from another service provider.  You will receive a letter from Oregon Lifeline staff indicating the status of your application. 
If my application is approved, how long before I receive free Lifeline service? 
From the time your application is submitted, expect three to four weeks.
What if I am already receiving Lifeline, but want to change service providers? 
·          Call 1-800-848-4442 Monday through Friday, 9 a.m. – 4 p.m.
·          Email puc.rspf@state.or.us 
What if the service provider does NOT offer free Lifeline service where I live?
Consider applying for the Oregon Lifeline discount. 
What do I do if my phone stops working or is lost or stolen?
Contact your service provider to learn about their replacement policy.
How do I transfer (port) my phone number? 
Contact your new service provider as soon as you activate the free Lifeline service. 
What other information should I know about the free Lifeline service?
Usage
You must use the free Lifeline service at least once every 30 days by:
·          Making a call,
·          Sending a text message,
·          Using data, or
·          Buying additional minutes or data.
If you do not use your phone during a 30-day period, you will receive notice(s) from your service provider.  If you do not take action after receiving a notice, your free Lifeline service will be canceled and you may need to reapply.  
Recertification
You may be required to recertify your ongoing eligibility for Oregon Lifeline annually.  You will receive a form from Oregon Lifeline staff to complete and sign.  Please contact us if you move or disconnect your service to update your file. 
Questions?
·          Call 1-800-848-4442 Monday through Friday, 9 a.m. – 4 p.m.