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Service Provider Outage Report

 

 

Outage Reporting--
Guidelines:
 
1)  Interruption of Service Notification. These interruptions could be caused by switch outage, electronic outage, cable cut, or construction.
 
Measurement; Must notify the Commission when an interruption occurs that exceeds any of the following thresholds:
 
(a) Cable cuts, excluding service wires and wires placed in lieu of cable, or electronic outages lasting longer than 30 minutes and affecting 50 percent or more of in-service lines.
 
(A)  Toll or Extended Area Service isolation lasting longer than 30 minutes and affecting 50 percent or more of in-service lines.
(B)  Isolation of a central office (host or remote) from the E 9-1-1 emergency dialing code or isolation of a Public Safety Answering Position (PSAP).
(C)  Isolation of a wire center for more than 15 minutes.
(D)  Outage of the business office or repair center access system lasting longer than 15 minutes in those instances where the traffic cannot be re-routed to a different center.
 
(b) Objective Service Level: Not applicable.
 
(c) Reporting Requirement: Must report service interruptions to the Commission engineering staff by telephone, by facsimile, by electronic mail, or personally within two hours during normal work hours of the business day after the company becomes aware of such interruption of service. Interim reports will be given to the Commission as significant information changes (e.g., estimated time to restore, estimated impact to customers, cause of the interruption, etc.) until it is reported that the affected service is restored.
 
(d) Retention Requirement: None