The Telecommunications section is part of the Telecommunications and Water Division and is responsible for implementing a balanced program of regulation and competition aimed at encouraging innovation in the telecommunications industry, and making available throughout the State high quality telecommunications services at just and reasonable prices.
The Commission does not have authority to regulate the rates or services of cellular and cable TV providers. However, the Commission's Consumer Services Section will assist cellular customers in resolving problems with their cellular provider. In addition, the Commission has approved a few cellular providers as qualified to participate in universal service programs, including programs that help low-income consumers and programs that aim to extend telephone services into unserved areas of the state. The Commission provides additional assistance to consumers under those programs.