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Service Quality Points of Contact
 
** These contacts do not handle complaints. **
To file a complaint, view the Consumer Services Complaint Process.
 
 
OREGON PUBLIC UTILITY COMMISSION
 
Stephen Hayes (Frontier (formerly Verizon) and CenturyLink (CenturyTel, United/Embarq, Qwest))
Senior Telecommunications Engineer
(503) 378-6122
Stephen.Hayes@state.or.us 
 

Malia Brock (Retail Intrastate Toll, CLECs and Small ILECs)
Senior Telecommunications Engineer
(503) 378-6113
Malia.Brock@state.or.us


 
Large Telecommunications Utilities (Greater than 50,000 access lines)
[OAR 860-023-0055]

 
  
 
Small Telecommunications Utilities (50,000 or less access lines) [OAR 860-034-0390] 

 
Competitive Telecommunications Provider [OAR 860-032-0012]