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News Release
Commission to Post Service Quality Data for all Telecommunication Providers
December 17, 2002 (2002 - 037)
Contacts:  Roy Hemmingway, Chairman, 503 378-6611; Joan H. Smith, Commissioner, 503 378-6611; Lee Beyer, Commissioner, 503 378-6611; Bob Valdez, Public Information Officer, 503 378-8962
Salem, OR – Oregon consumers will soon be able to compare service quality information on all the certified telecommunication providers in the state.
Beginning early next year the Oregon Public Utility Commission will post service quality data on the Commission Web site for all carriers.
"This decision is really about giving consumers valuable information they can use when deciding from whom they want to receive their telephone service," said Commission Chairman Roy Hemmingway. "It’s especially important in this day and age when consumers may feel overloaded with all the choices they have to make."
Since 2000, the Commission has posted service quality reports for Qwest, Verizon, CenturyTel, Sprint, and a number of smaller companies.
The Commission had initially intended to make data available to the public for all carriers. However, AT & T and WorldCom challenged the decision. They contended the service quality data reports contain highly confidential and sensitive information that should not be posted publicly.
However, the Commission decided that it is in the public interest to post the reports of all for-profit telecommunication providers operating in Oregon and that it does not believe the data is highly confidential or sensitive. And the Commission sees no competitive disadvantage in posting the reports on the agency’s Web site.
"I see the reports as a way to both inform the public in its choice of companies and give companies an incentive to keep their service quality high," said Commissioner Lee Beyer. "Both of these effects should aid in the development of competition."
The reports will cover a variety of service quality standards: held orders, held orders over 30 days, commitments for service provisioning, trouble report rate, network blockage, trouble reports cleared within 48 hours, repair center access, and sales office access, if applicable.
The companies have 45 days from the end of the reporting month to provide the Commission with their service quality reports. The Commission will post the January 2003 data in March. The reports will be available at www.puc.state.or.us.
The decision does not apply to wireless carriers.