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News Release
Commission Expands Phone Company Service Quality Web Site Data
April 8, 2003 (2003 - 009)
Contacts: Roy Hemmingway, Chairman, 503 378-6611; Joan H. Smith, Commissioner, 503 378-6611; Lee Beyer, Commissioner, 503 378-6611; Bob Valdez, Public Information Officer, 503 378-8962
Salem, OR - How does your phone company compare with others? The answer is just a mouse click away where you will find expanded service quality reports on the Oregon Public Utility Commission’s Web site at www.puc.state.or.us/Pages/telecom/squality/index.aspx.
"This is about providing consumers with useful information so they can compare telephone companies where more than one choice is available," Commission Chairman Roy Hemmingway said.
The reports provide consumers with a variety of useful information, such as how well companies respond to orders for new service, how quickly they make repairs, answer office phones, and how well their networks perform.
Competitive companies whose service quality data will now be included on the Web site include: Advanced Telecom Group Inc., Allegiance Telecom, AT&T Business Services, AT&T Broadband, Eschelon, Global Crossing, Integra Telecom, McLeod USA, MCI-Metro, Tel-West Communications, Telephone Restoration Network, Time Warner Telecom, and UniCom. There will be additions in the near future.
In 2000, the Commission started making service quality data available to the public for Qwest, Verizon, CenturyTel and Sprint. A number of smaller telephone companies with more than 1,000 lines were also posted. The Commission had initially intended to include all companies with more than 1,000 lines. However, AT&T and WorldCom challenged the decision.
AT&T and WorldCom argued that the service quality data reports contained highly confidential and sensitive information. After careful review of the issues in a formal proceeding, in December of 2002, the Commission denied the appeal and required postings of service quality data for all telephone companies with more than 1,000 lines. "We see no competitive disadvantage in making these reports available to Oregon consumers," Chairman Hemmingway added.
The Commission’s authority requiring the posting of service quality data does not extend to wireless carriers.