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News Release

Commission Provides Telephone Bill Guide and Other PUC Program Brochures in Spanish
September 1, 2006 (2006-015)
Contacts:     Lee Beyer, Chairman, 503 378-6611; Ray Baum, Commissioner, 503 378-6611; John Savage, Commissioner, 503 378-6611; Bob Valdez, Public Affairs Specialist, 503 378-8962
Salem, OR –The Oregon Public Utility Commission has updated and translated into Spanish a popular, free brochure entitled “Navigating Your Phone Bill.”   
“We recognize that a growing number of residents in Oregon speak Spanish as their primary language.  We hope this brochure will assist them with questions they may have about the various fees and charges on their phone bills,” said Commission Chairman Lee Beyer.
The Commission initially created the brochure in English after mounting complaints and questions about certain phone bills, charges and codes.  The intention of the brochure is not only to clear up confusion, but also to assist consumers in making better informed decisions about which telephone service provider they will choose.
“Increased competition for your telephone service and a flood of new service packages being introduced is making your phone bill more complicated than it used to be. This brochure defines many of the charges, fees, and taxes you are likely to see on your monthly bill,” Beyer added.
A second newly-translated brochure called “Telephone Services for Those at Risk of Domestic Violence” explains a new law aimed at preventing telephone service from being cutoff to persons at risk of domestic violence.  It is one of nearly a dozen consumer pamphlets available in Spanish from the PUC.
To request a free brochure, call the Oregon Public Utility Commission’s Consumer Services Section at 1-800-522-2404.  The brochures are also on the Commission’s website at http://www.puc.state.or.us/Pages/spanish/index.aspx (Link updated)
You can write to the Commission to request a brochure at:
Oregon Public Utility Commission
Consumer Services Division
P.O. Box 2148
Salem, Oregon 97301-2551